Accepted Payment Methods: We accept payments through a variety of methods to ensure customer convenience, including:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Bank Transfers (NEFT, IMPS, RTGS)
• Cash on Delivery (COD) – available only in selected areas and for eligible orders
• QR Code or Payment Links – shared via WhatsApp, SMS, or email
• Electronic Payment Modes facilitated through our official partner, an RBI-Registered Payment Aggregator, including but not limited to:
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets
  • Other digital instruments supported by the aggregator

All electronic payments are processed through secure gateways in compliance with applicable data and financial regulations. We do not store any card, bank, or sensitive payment information on our servers.
For prepaid orders, processing will begin only after payment confirmation is received. You will be notified via SMS, WhatsApp, or email once your payment is verified.

Due to the perishable and food-grade nature of our products, we generally follow a no return policy. However, exceptions will be made under the following conditions:
Eligible Return Cases:

• Receipt of the wrong product
• Damaged or tampered packaging at the time of delivery
• Spoiled or leaking items upon arrival

If any of the above occurs:

• Contact us within 24 hours of delivery
• Share clear photo evidence of the issue
• Keep the item unused and preserved for verification

We will guide you on the next steps, which may include arranging a pickup or safe disposal depending on the situation.

Refunds will be provided under the following circumstances:

• Orders cancelled before shipping (if prepaid)
• Wrong or damaged items with no possible replacement
• Failed delivery due to reasons attributable to us or the courier service

Refund Process:

• Send your request with order details and issue description to our contact number or email
• Attach relevant photos (for damaged/wrong items)
• Once approved, the refund will be processed to your original payment method within 5–7 business days

Please note that we reserve the right to refuse refunds if the product has been used, altered, or not stored properly.

Refunds or returns will not be applicable in cases such as:

• Personal taste preferences or subjective dissatisfaction
• Minor transit-related outer packaging damage that doesn't affect product quality
• Delays caused by courier/logistics beyond our control
• Orders with incomplete or incorrect delivery addresses provided by the customer
• Items that are opened, partially used, or mishandled after delivery

For any concerns related to payments, returns, or refunds, reach out to us at:

• Email: [email protected]
• Phone/WhatsApp: +918247473982
• Responsible Person: Vijjirothi Mahalakshmi, Sole Proprietor
• Registered Office: Door no 19-16-132, Backside BMK Rice Mill, Bhimavaram, West Godavari, A.P. INDIA - 534201